Social Skills in Higher Education
This month in the Director’s Digest, we look at something that doesn’t show up in the syllabus but can make or break a class: our social skills. In a university, subject expertise might get us in the door, but it’s our ability to read the room, empathize, and engage that keeps students present and learning. It is these social skills that just might help us win the battle over the attention of our students. Educators across disciplines are increasingly encouraged to develop strong social and emotional skills. Skills like empathy, communication, and relationship-building. In fact, as the digest materials this month attest to, a growing body of expert commentary and research argues that these “soft” skills are central to teaching effectiveness, student engagement, and mental health in higher education. The common theme this month is that by improving our social skills and fostering personal connections, faculty and students can create more engaging, supportive learning environments that benefit both students and instructors.
Don’t Miss:
The big feature for October is a great Harvard Business Review piece, “Soft Skills Matter Now More Than Ever, According to New Research”. It explains how “…the glue that keeps talent productive is social skill…”. Along with cognitive skills (e.g., complex problem solving) these skills keep professionals relevant and resilient. While technology exacerbates uncertainty, human skills remain a lasting advantage.
Beckie Supiano’s “The Social Classroom: Connections can be key to students’ academic success. Professors can help.” in The Chronicle of Higher Education illustrates how professors’ efforts to foster peer connections in class can dramatically enhance student engagement and success. Yes…making time for student socialization in class is good. This piece provides both anecdotal evidence and research context for the idea that learning is fundamentally social.
“Teaching with Kindness: How Caring for Your Students Sets the Stage for Success,” where Jennifer McMullen reflects on what it is that yields high student engagement and respect. Drawing on research and experience, she recommends concrete ways faculty can cultivate a kind, socially supportive classroom climate.
The social skill word of the day is kindness…so, check out, “Why kindness is an essential leadership competency TEDxOshawa” from former Schulich ExecEd Manager, Robin Young. He shows how even small acts of compassion can create a “ripple effect,” transforming cultures. Even one kind gesture, he notes, can inspire others to follow suit. Instead of dismissing kindness as naive, Young frames it as a practical strength and core competency for all of us.
– Stephen Friedman, November 2025